---
title: "Resetting your password"
date: "2014-10-28"
category: "control-panel"
slug: "resetting-your-password"
---

Passwords in ApisCP cannot be recovered once set -- they can only be reset. After establishing a new password, store it in a secure location.

## Primary Account Holder

1. Click **Forgot your password?** on the control panel login page
2. An email containing your username and a reset link will be sent to the [[updating-your-contact-information]] on file
3. Follow the link to set a new password

Password reset links expire after 2 hours.

## Secondary Users

Secondary users can receive a password reset email if they have configured an email address via **Account** > **Settings**. The same process and expiration rules apply.

### If No Email Is Configured

The primary account holder must reset the password manually:

1. Log in to the [[logging-into-the-control-panel]]
2. Navigate to **User** > **Manage Users**
3. Click the _Edit_ action under the **Actions** column
4. Enter a new password for the user
5. Click **Save Changes**
